REFUND POLICY

Last Updated: February 21, 2026

ImagineIf ("we", "us", "Platform") is committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our Premium subscription service.

1. SUBSCRIPTION OVERVIEW

ImagineIf offers Premium subscriptions on a monthly and yearly basis. Subscriptions are managed and processed through Paddle, our authorized payment provider (Merchant of Record).

2. 30-DAY MONEY-BACK GUARANTEE

We offer a 30-day money-back guarantee on all new Premium subscriptions. If you are unsatisfied with the Service for any reason, you may request a full refund within 30 days of your initial purchase date. This applies to both monthly and yearly subscriptions.

3. FREE TRIAL

We may offer a free trial period for new subscribers. During the trial period, you will not be charged. If you cancel before the trial ends, no payment will be taken. If you do not cancel, your subscription will automatically convert to a paid plan at the end of the trial.

4. REFUND ELIGIBILITY

4.1 Within 30 Days of Purchase

If you are unsatisfied with your Premium subscription, you may request a full refund within 30 days of your initial purchase or renewal date. No questions asked.

4.2 After 30 Days

Refund requests made after 30 days from the purchase or renewal date will be evaluated on a case-by-case basis. We are not obligated to issue refunds after this period, but we may do so at our discretion in exceptional circumstances.

4.3 Exceptions

• If your account has been suspended or terminated due to a violation of our Terms of Service or Community Guidelines, you are not eligible for a refund.
• Partial-month or partial-year refunds are not provided for cancellations made after the 30-day refund window.
• Promotional or free subscriptions are not eligible for refunds.

5. HOW TO REQUEST A REFUND

To request a refund, please contact us at:

• Email: hey@imagineif.app

Please include the following in your request:

• Your ImagineIf username or registered email address
• Date of purchase
• Reason for the refund request

We aim to process all refund requests within 5-10 business days.

6. REFUND METHOD

Approved refunds will be processed through Paddle and returned to the original payment method used for the purchase. The refund may take an additional 5-10 business days to appear on your statement, depending on your bank or payment provider.

7. CANCELLATION

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

• Your Premium features will remain active until the end of the current billing period.
• No further charges will be made after cancellation.
• Cancellation alone does not entitle you to a refund; please see the refund eligibility section above.

8. PRICE CHANGES

If we increase the subscription price, existing subscribers will be notified at least 30 days in advance. You may cancel before the new price takes effect to avoid being charged the higher rate.

9. COMPLAINT RESOLUTION

If you are not satisfied with how your refund request was handled, you may escalate your complaint by emailing hey@imagineif.app with the subject line "Complaint". We aim to resolve all complaints within 14 business days. If you are an EU consumer, you may also use the EU Online Dispute Resolution Platform at ec.europa.eu/odr.

10. CONTACT US

If you have any questions about this Refund Policy, please contact us:

• Email: hey@imagineif.app
• Website: https://imagineif.app